211 LA County

211 LA County provides over 500,000 people every year with information and referrals to the services that best meet their needs, through our 24 hour 2-1-1 call line, or through our website and chat. In our contract, JSI provided administration and support to assist 211’s mission to encourage community connections.

Services Provided

IT HelpDesk Support

The Jada team evaluated disaster and emergency readiness and make recommendations for proper redundancy and fail-over in event of outages.

Systems Administration

Jada Systems coordinated with the 211 LA County development team to help prioritize deployments to match the development team’s software architecture.

Working with Jada Systems

 

In the first phase, we assisted 211 LA County to migrate and deploy systems in Amazon AWS. During this process, we also provided Help Desk support to their system administrator’s development team. We coordinated with the 211 LA County development team to help prioritize deployments to match the development team’s software architecture.

We assisted in moving all essential web services for 211 LA County operations to the cloud environment with a backup in San Gabriel. During this relocation of process, we provided Help Desk support to 211 LA County staff to make their transition to the new system as smooth as possible. We trained and worked with 211 LA County systems administrators to manage the Windows/network architecture, which created stability, flexibility and a secure environment. We maintained security, password protection protocols, and firewall utilization.

We assisted in moving all essential web services for 211 LA County operations to the cloud environment with a backup in San Gabriel. During this relocation of process, we provided Help Desk support to 211 LA County staff to make their transition to the new system as smooth as possible. We trained and worked with 211 LA County systems administrators to manage the Windows/network architecture, which created stability, flexibility and a secure environment. We maintained security, password protection protocols, and firewall utilization.

As part of 211 LA County requirements we provided regular documentation and reports. Our reports covered Help Desk metrics results regarding issues and questions from 211 LA County system administrators and staff. We included the effects of the confluence of all regular and irregular processes. We also provide regular reporting to management on a quarterly basis of all processes created and/or managed and the associated dependencies/architecture. Our firm also provided recommendations as to efficiencies in cost and operations in any architecture that we also created and/or managed.

211 LA County required us to evaluate disaster and emergency readiness and make recommendations for proper redundancy and fail-over in event of outages. We trained their system administrators on implementation and procedure for this policy. We also developed and provided training materials to 211 LA County staff regarding our structure for topology documentation and access rights.

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